TECHSHAKE / RETURNS & REFUNDS
Let’s put things right.
Start with support
If an order arrives damaged, contains the wrong item or appears faulty, contact TechShake promptly. Include your order number, product name and the issue. Photos help us assess your request. Ask for instructions before sending anything back.
Reviewing requests
We assess the selected configuration, reported issue and item condition against the listing and applicable customer rights. Payment method alone does not remove rights that cannot lawfully be excluded. A change-of-mind exchange or return must be agreed with support and is not automatically available for every product.
Return arrangements
When instructed to return an item, include the accessories and packaging wherever available. We will confirm the address, shipping arrangement and any applicable cost. Do not send a parcel to an unconfirmed address.
Personal data on devices
Back up and remove personal data, remove SIM or memory cards and sign out of device accounts before return where possible. If a fault prevents this, tell support first. Do not share device passwords in chat.
Inspection and resolution
Items may need inspection. We will explain whether the next step is replacement, repair, refund or another agreed resolution. Misuse, unauthorised repair or later accidental damage may fall outside warranty coverage, subject to applicable rights.
Refunds
Once approved, we will confirm the amount, method and expected processing time. Bank or payment-provider processing may take additional time. Delivery charges are addressed for the specific case. Never share an OTP, PIN or password to receive a refund.
Cancellation
Request cancellation or corrections as early as possible. If a parcel has already been dispatched, the shipping and return process may apply. Payments already made will be addressed in the confirmed resolution.
Warranty
Warranty provider, duration and coverage are product-specific. Check the listing and retain your invoice. Ask before purchase if the warranty is unclear.
Contact
Contact support@teststore.kllakar.pk or WhatsApp +92 371 2343807.